Feel free to contact us through the contact us page if your order appears delayed. Use the contact us webpage contact form rather than calling as we are online but working most of the work day. We can typically respond to webpage contact form inquiries faster than phone calls.
International Orders - ********
Shipping is offered for orders containing:
1 - only miniatures or
2 - orders with any combination of miniatures/books/resin/plastic/MDF items.
International customers are responsible for paying their own customs, VAT, tax, delivery fees, and any other fees.
If we at some point decide to provide the option in the checkout for BG to pay any anticipated fees, it will be clearly marked.
International Postal shipping rates change every year.
For First Class Mail rates are banded in 4 weight levels, 0-8 ounces, 8.01-32 ounces, 32.01 - 48 ounces and 48.01-64.0 ounces. Parcels weighing more than 4 pounds have to travel USPS Priority or Priority Express Mail. You will notice that the minimum size of the box we ship in was changed by the post (we are not sure why) to a minimum 6" x 4" x 4" box.
Therefore, it is important to understand that if we undercharge you in the store for shipping and insurance we will need to bill the balance due. We will tell you this by a webstore email and give you the ability to pay via an emailed Invoice. Similarly, if we overcharge you we will be refunding the difference, but we will be adding insurance if you have not already added it.
Books, resin, plastic and MDF items increase the bulk weight of the order typically much more than miniatures of the same value and are therefore generally more expensive to ship (you must select the "with books/etc" shipping rate or you will be billed for the additional shipping.)
Promo shipping for miniatures only starts at the lowest rate we can (sorry the Post changes rates yearly) and increases incrementally as the order size increases.
General guideline: First Class Shipping up to about 8-10 minis, $18 and up ; up to 35-45 minis, $28 and up; 40 - 95 minis, $50.00 and up; 90-135 minis, $75.00 and up - rates depend on your country. Priority Mail is required at over 4 pounds due to the 4 pound first class limit.
Note that Canada and Mexico are lower.
Also note that low cost shipping promos for orders containing only Brigade Games brand miniatures start at $125. Generally, we typically offer this promotional shipping rate for large orders and you will pay a lot less for shipping.
For most orders depending upon your order size you can usually have a postage rate between $27 - $46 since the second band goes up to 2 pounds weight. Large orders have higher postage as do orders with boxed sets, books, plastic and/or resin items as these are bulky and require larger boxes.
Shipping for International Orders with a combo of miniatures/books/resin/plastic/MDF for most orders starts at around $29 and up and depends on the order size. We have done our best to estimate the proper shipping cost but the cost will be adjusted accordingly depending on the selection of items in your order. Some heavier and bulkier items (like terrain/buildings) are excluded from all shipping flat rates and may have their own additional shipping charge. Note that the flat rate envelope postage rate is now $36.00. We can typically get 2-3 Skirmish Campaigns sized books in the envelope, but we can also get the same in a box.
Canadian orders ship for less than other international locations.
General guideline: Shipping up to 10 minis, $15 ; up to 50 minis, $23 ; 50 - 95 minis, $35.00 USD; 95-135 minis, $55.
Note that the to Canada the flat rate envelope postage rate is now $27. We can typically get 2-3 Skirmish Campaigns sized books in the envelope, but we can also get the same in a box.
Promotional rates are sometimes offered during the year to shipping countries not requiring registered mail for security of the parcels.
A Registered Mail option is available for those wishing very secure parcel delivery by first class mail but there is a 4 pound weight limit. Some countries require Registered Mail because of our experience with lost parcels. The rates available for these countries will only be the Registered Mail option which adds $20 to the cost (as of 1/20/2021.) Registered mail is a very secure way of shipping any parcel especially those of higher value contents. You will see your shipping charges when you start to check out and before you place your order.
International orders for large terrain items or sets may need to be shipped InternationalPriority Mail due to weight restrictions and is not included in shipping promotional prices. We will discount the shipping on these terrain orders when shipping promotions are offered. Please inquire via the contact system.
All Orders -
Note: For All Orders: If you do not choose package insurance and your parcel is lost or damaged we are not responsible.
If choosing Promo shipping, if anything is out of stock we will in most cases await the arrival of the backordered items before shipping. Feel free to contact us through the contact us page if your order appears delayed.
If you need something in an emergency, contact us by email or the contact system as we can arrange FedEx or USPS Express Mail for your order at the additional cost necessary to send it.
If an item is missing in your order, contact us via the webstore contact page within 7 days of receiving the order and we will look up your packing sheet and get back in touch. If we made a mistake, we will correct it if we are notified in 7 days. Note that sometimes we combine several items in one blister or zip lock and these are typically labeled this way. Also check smaller paper wrapping and bubble wrap.
Items that are our own brands (BrigadeGames, Rattrap metals) and we find ourselves out of stock or a mold goes bad, we typically can have cast up in 7-14 days depending upon time of year and order volume. At busy times this can be up to 30 days.
Note that we stock imported items deep but can never anticipate shortages or lengthy delays in getting restocks. Items we import or obtain through distribution we obviously have no control the resupply. If we normally expect restock within a normal amount of time we may backorder out of stock (OOS) items and ship the rest ahead.
International orders that have items that are currently out of stock will be held for while as we await arrival of the OOS item(s). We may at our discretion ship your order without some of the items should the delay on backorder items be too long. The choice to drop items from the order is at our discretion.
Obviously, during pandemic times, we can only do our best for restocks of items we import.